Roger Bell, Chief Executive of Vero Insurance, the Foundation Sponsor of the awards, says, “It is inspiring to see the increasing numbers of entrants who demonstrate international levels of best practice in their businesses and quality support as a key part of their business.” 

The 37 finalists were selected by The New Zealand Business Excellence Foundation to provide an independent and robust evaluation process for the awards’ 10 categories. 

“Excellent business support assists New Zealand businesses to build capability and capacity and in doing so they become more competitive and sustainable,” says Mike Watson, chief executive of the New Zealand Business Excellence Foundation. 

“Companies offering excellent business support demonstrate a clear understanding of their customers and markets, have an understanding of customer requirements and knowledge of whether or not they are meeting customer requirements. This is backed up by business results demonstrating that they are successful, for example in the areas of customer satisfaction, customer retention, referrals and repeat orders.

“In finalists we look for organisations that demonstrate they have robust processes in place to address key business and stakeholder/customer requirements. The delivery of products and services should be based on sound processes and the business should demonstrate clear direction and specific objectives to achieve success. Most importantly we look for evidence of success via the outputs and outcomes from business processes.”

ActionStep CEO, Ted Jordan, says, “We’re honoured to be selected as a finalist in the Vero Excellence in Business Awards, and see this as testament to our unwavering commitment to deliver true value to our customers”.