Franchise Operations
Franchise Business Support
Brand strength and consistency are key to the success of a franchise, ActionStep provides the framework to deliver a complete business system throughout the network. Management systems and processes are instantly available to all, common library of internal manuals and documentation make training and continuous improvements achievable.
Campaign management and CRM functions optimize group/franchise marketing activities, while allowing the individual operator to drive their own business through the execution phase.
Subscription based licensing offers the ultimate flexibility in growing and managing the franchise operation.
Key Features
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Workflow Compliance processes
ActionStep’s core workflow engine documents the processes in a single consistent approach to ensure all parties know who needs to do what, when and what happens next. Automatic management and notification of task assignments at the step within the process improves visibility and reduces cycle times, while the nature of the ActionStep centralized document management system enables better team collaboration.
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Intranet
Using the ActionStep Intranet also allows the centralized location and access to all you non-active work related policies and procedures, such as franchise induction, HR forms, Environmental Health & Safety information etc. This also make sure that there is only one copy of these important information sets in use and because it is available over the Internet, is accessible to everyone as well.
Key Benefits
- Collaboration & accuracy of information
While maintaining all information related to the “transaction” (project or sale etc) in a single repository, customers can still be dealt with at the local franchisee level or managed at the head office level if required. Additionally, using the processes and included templates to generate most (if not all) outbound correspondence ensures that the level of consistency across the organization is extremely high, protecting the brand.
- Transparency
At any stage throughout the process, authorized users can see what stage individual Actions are at and who is currently actively working on them respectively. From a management perspective, this provides significant benefit in managing workloads as well as being able to report on staff utilization and productivity.
- Knowledge Base
Through the development and deployment of ActionStep, a master franchise institutionalizes its collective knowledge base, creating tangible business value and goodwill. This knowledge base will organically grow as more franchises are brought on therefore making the expansion of the network more attractive as well.
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Productivity
ActionStep is a productivity enabler. Collective feedback from customers suggests that this could be in the range of 20-30% with respect to workload efficiency gains.
Contact: Mark Smith | +64 9 379 3939 | mark.smith@actionstep.com
Franchises
