ActionStep provides a framework for the institutionalization of the compliance processes of your department. With the growing need for transparency and visibility to the public, it is critical that all aspects of the process are managed correctly and completely. Coupled with this is the requirement to report on the key data metrics, whether that be total individualized reporting on “pieces” processed, resource allocation and management through to more general overall departmental level summary reports. The common imperative is to have an underlying system that can efficiently and effectively capture the required input and then produce timely and accurate reports – ActionStep has proven pedigree in doing this within the Government sector.
Key Features
-
Workflow Compliance processes
ActionStep’s core workflow engine documents the compliance processes in a single consistent approach to ensure all parties know who needs to do what, when and what happens next. Automatic management and notification of task assignments at the step within the process improves visibility and reduces cycle times, while the nature of the ActionStep centralized document management system enables better team collaboration.
-
Intranet
Using the ActionStep Intranet also allows the centralized location and access to all your non-active work related policies and procedures, such as HR forms, Environmental Health & Safety information etc. This also make sure that there is only one copy of these important information sets in use and because it is available over the Internet, is accessible to everyone as well.
Key Benefits
-
Collaboration and accuracy of information
By providing a single repository for all information related to the Action (case or file), including photographs, every user is always working on the current data, improving its content, accuracy, and completeness as it moves through the process. Additionally, using the processes and included templates to generate most (if not all) outbound correspondence ensures that the level of consistency across the organization is extremely high.
-
Transparency
At any stage throughout the process, authorized users can see what stage individual Actions are at and who is currently actively working on them respectively. From a management perspective, this provides significant benefit in managing workloads as well as being able to report on staff utilization and productivity.
-
Compliance
Through the development and deployment of ActionStep, an organization institutionalizes its collective knowledge base, driving an environment where compliance is not optional but operational. The downstream benefit from this is that future recruitment can become more flexible as a certain amount of knowledge is already in the system and not a mandatory requirement for the new employee.
-
Productivity
ActionStep is a productivity enabler. Collective feedback from customers suggests that this could be in the range of 20-30% with respect to workload efficiency gains. In the past, this was not a measure typically associated with Government departments, in today’s environment, do more with the same resources is as common in Government as the private sector.
Contact: Mark Smith | +64 9 379 3939 | mark.smith@actionstep.com
Government
