Help Desk

Delight your clients with this customer support add-on.

This process template is useful for customer support and help desk functions. You can modify the workflow to meet your specific requirements if needed.


  • Custom list showing all active help desk tickets
  • Automatic email acknowledgments
  • Email templates
  • Webform allowing clients to create their own help desk tickets

The system additions, workflows, and/or document templates contained in this add-on are included as examples only, and you are solely responsible for configuring the system to meet your needs and to comply with local regulatory requirements. We update and maintain this add-on as per our third-party liaison recommendations, but cannot guarantee the contents will always remain up-to-date for your region. Actionstep and other providers will not be liable under the law of tort, contract or otherwise for any loss of profits or any indirect or consequential loss or damage, however caused, arising out of, or in connection with, the use of this add-on.

Price: FreeAuthor: ActionstepContact UsInstall