Support Specialist

Customer Happiness, Saas, Support

Support Specialist

Customer Happiness, Saas, Support

Actionstep is a pioneer in the development and sales of Software-as-a-Service (SaaS) products and specialises in the delivery of Legal Practice Management Software tailored to the daily needs of legal professionals. We are all about innovation and delivering world class products to the Legal industry across New Zealand, Australia, USA, Canada and the UK. Our passion for delivering unquestionable value to our customers inspires us to deliver the best solutions to our market.

Being part of the Customer Happiness team means looking after our UK clients, making sure they get the most out of the system and have all their questions and queries resolved positively and concisely.

To work in this role, we are ideally looking for:


  • Has a successful background in customer support and troubleshooting for a SaaS technology company and a strong personal interest in technology
  • Good communication skills via email and experience of managing website chat client engagement


  • Ability to troubleshoot and problem solve
  • Effective objection handling skills
  • Detail and accuracy focus
  • Ability to take initiative and think on your feet


  • Friendly and positive attitude
  • Ability to work well in a small team
  • Strong work ethic and strives to be efficient
  • Keen to learn and adapt in a self-directed environment


  • Is a great communicator with a high degree of written literacy
  • Can tailor communication style to suit the needs and style of each customer

Professional & Technical Experience / Capabilities that would be highly regarded:

  • 1+ years in a previous SaaS technical support role
  • 1+ years in a legal or legal tech sector role
  • A University degree or diploma in an information technology or business-related field
  • Previous experience of accounting or bookkeeping processes and software

Working in the Actionstep UK team means:

  • Working within a young team looking to expand our client base and make a name in the UK legal market.
  • Free tea, coffee, snacks, Monday breakfast, beer (only after 4:30pm unfortunately…) and weekly WeWork events
  • A relaxed dress code (if you can get to work without getting arrested, you can wear it)

To apply for this position, please send us a copy of your current CV and include a covering letter introducing yourself.

Apply for this position

  • Location: London, UK