Actionstep Introduces Scout AI Support Assistant
AI assistant enhances Actionstep’s Practice Management platform support experience, maximizing platform value with accurate, 24/7 self-service support when users need it.
Denver, Colorado – July 2, 2025 – Actionstep, a leading provider of cloud-based law firm management software supporting nearly 5,000 law firms globally, including approximately 2,000 in North America, today launched Scout, its AI Support Assistant. Scout was created to help midsize law firms globally stay efficient and get the most out of their Actionstep Practice Management platform, all from a secure, AI-powered resource trained on Actionstep help content that is available anytime within the platform.
Developed to save Actionstep Practice Management users time, increase productivity, and unlock additional value from their Practice Management platform, Scout provides instant, accessible support while working within the platform.
“Everything we do is driven and influenced by our customers. Scout provides the joint benefit of giving our customers better access to support, along with more relevant and timely information without needing to make a request through traditional support avenues,” shared Daniella Bohill, Actionstep’s Senior Vice President of Customers. “Our customers’ time is valuable – Scout’s mission is simple. Just Actionstep answers, powered by Actionstep expertise.”
Powered by the same OpenAI technology behind ChatGPT, Scout is only trained on content from the Actionstep Practice Management Help Center and Knowledge Hub and does not access external data sources or share law firm user data. Since its introduction, Scout has resolved 83% of queries successfully and has saved approximately 140 customer support team hours.
For firms using Actionstep’s Practice Management platform, Scout assists with:
- Instant Q&As: – Scout searches across Actionstep’s Practice Management Help Center to find the most relevant, accurate response in seconds, ranging from how to generate use case-specific reporting to creating contacts and matters with custom information.
- Smart summaries: Scout pulls insights from multiple help articles and Knowledge Hub sources and combines them into easy-to-read and understand responses.
- Step-by-step assistance: Scout helps users complete tasks in Actionstep Practice Management with thorough step-by-step guidance.
- Simplify workflow: Scout is designed to enhance legal professionals’ experience in Actionstep Practice Management by answering questions and providing in-app guidance, ensuring users can stay in the platform and remain on task.
While Scout is already being leveraged by many Actionstep Practice Management users, it is not replacing existing customer support options including the Help Center, Actionstep Academy, and the Knowledge Hub.
Actionstep Practice Management users can try out Scout now in the Knowledge Hub in the platform, or read more here.
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About Actionstep
Actionstep is the leading law firm management platform for midsize firms around the world. Our practice management and legal accounting platforms are built to adapt to a firm’s unique strengths and goals, empowering firms to modernize and build a firm advantage in the legal marketplace. Connected features like client intake, matter management, document management and automation, time tracking, billing, legal accounting, and business reporting, equip nearly 5,000 law firms globally to work more efficiently, delight clients, increase profitability, and confidently embrace growth. Find out how to build your firm’s advantage and request a demo at www.actionstep.com.
For more information, please contact:
Jobst Elster, Envision Agency
+1 850 459 4947
