Evolve & Grow
Law firms who use Actionstep are typically 5-50 person mixed-practice firms as well as specialist or boutique practices. But it's not firm size or practice type that groups our customers - it's ambition.
Using Actionstep, our law firm customers systemize and automate their ideal workflows but keep the freedom to modify these as their firm grows and evolves.
Above all, our customers believe that their clients are at the center of their world and want their clients to know it too. They rely on Actionstep to ensure consistently exceptional client experiences across every touchpoint at their firm. These are our awesome lawyers. These are the people who love Actionstep.
Actionstep Customer Stories: AAEPA
"Once we decided that we wanted to grow geographically, we needed a platform to allow us to do that. We found Actionstep and never looked back! By giving our lawyers and franchisees a systemised practice management system, that works really easily, it frees up their time to focus on client service."
Chris Collinge, Managing Director, BytheRules
"Actionstep makes our lives a lot easier by giving us absolute business certainty that an awful lot of the regulatory function - onboarding, client management, weekly reporting, WIP reports - are all absolutely bang on accurate."
Alex McPherson, Co-Founder at Ignition Law
"Actionstep has allowed us to grow, it has allowed us to expand because it adds systems, adds organization & efficiency. It gives me a platform for recurring revenue streams. It let me build a successful business that someone else wanted to buy."
Amelia Crotwell, JD, Founder & Owner of Elder Law of East Tennessee
"Over the past 20 years I have used or test-driven most of the practice management systems created for lawyers, and I have found that Actionstep is the only one that gives me the tools and the flexibility to do what I want. Nothing else comes close to Actionstep."
Peter Mericka, Managing Partner, Lawyers Conveyancing
"I even kind of joked around that I'm going to hate all the new software on day one because I won't know how to use any of it. Three weeks later you're like "oh my gosh I can't believe I didn't do this sooner" ... "I encourage people to just take that leap of faith, you won't be disappointed and you'll be tickled with how well everything works."
Paul Kraft, Frank & Kraft, Attorneys at Law
"The first time I ever logged in was kind of like the first time I ever turned on an iPhone, you just don't know what you are missing until you're in it and you see all these great features that you didn't even realize you were missing out on. I immediately got my entire team on board."
Kristin Kamnski, Maxey | Kamnski
"Before Actionstep, we were on a different software system, and we were on a paper system, and we were on an accounting system, it was just on and on. Actionstep we were able to integrate all of those things into one software and it has been a lifesaver."
Audra Bailey, Sexton, Bailey Attorneys
"We were definitely pursuing a 'cloud-first' strategy and its important to us that it was not a retro-engineered feature, and out of that process, Actionstep came through on top."
Skye Forster, Director Operations at Consumer Action Law Center
"We absolutely love Actionstep. It has been a big part of our growth from just 2 to 30 in 4 years."
Joshua Reimer, Managing Director, Johnstone & Reimer
"Actionstep is a superb practice management system that has given us a distinct advantage in our market. Document generation is second to none. It makes us look sharp, with a level of efficiency that other firms will struggle to match."
Greg Martin, Director, Arrowsmith Law Limited
"When comparing Actionstep with the practice management system of Regent Law, Actionstep won hands down. Actionstep has scaled up well. Support has been available with less than a 30 second wait for over 90% of our calls and the staff are extremely helpful and knowledgeable. We couldn’t recommend Actionstep enough."
Andrew Blake, Office Manager, Regent Law
"Implementing Actionstep has meant that we didn’t need to incur the significant capital and ongoing cost of maintaining a server on-premise or in the cloud. We have found the system user-friendly and intuitive. I have heard it as likened to the ‘Xero’ for legal practice management software and wholly agree it has the potential to revolutionise the legal industry in a similar way."
Alistair van Schalkwyk, Director, ASCO Legal
"Today, we consider ourselves to be leaders in the use of true cloud-based technology to support our goal of delivering high-end legal services to our clients. Our people have been very surprised by the benefits of moving to a thoroughly modern practice management system. We believe if we can make our people happy, then we will make our clients happy. Actionstep and Advantage share our values and continue to work shoulder to shoulder with us to make everyone happy. Now that's what I call collaboration! They have helped us to do more with less, for less!"
Wayne Pollock, Director of Central Services at Hedges Law
"I searched specifically for a program that would allow me to handle my front office (client and case management) and back office (financial accounting) needs, and this does the job. We have been able to get our bills out more quickly and my bookkeeper loves it. The user interface is clean and the response rate is rapid. Information is so much easier to find in Actionstep than in the program we used before (PCLaw). The search function is powerful."
Katherine L. Taylor, Taylor Law
"I collaborated with Actionstep to create the Barristers App in 2016 to provide a complete Cloud based client, document, time management and billing tool. It’s working just as we hoped and I couldn’t live without it. It’s essential for running a busy practice efficiently and effectively."
Emma Priest, Barrister, Blackstone Chambers
"Some of the key benefits we have experienced with Actionstep are as follows: An excellent project management tool to progress cases in a transparent and efficient manner. Any member of staff can look into a case and in seconds and establish where the case is up to. Task management - the ability to schedule tasks and assign tasks with deadline to other members of staff is really useful. Invoicing from AS is really easy and efficient for our credit controller. AS is great for third parties that we work with e.g. our book keeper and credit controller who can access AS but we can restrict their access to certain access levels and read only access."
Darren Toms, Managing Director, Clumber Consultancy
"My practice consists of Real Estate and Collections. It does not fall within a general “litigation” program. Actionstep allows the user to create a flowchart with step-by-step guidance for a variety of cases. Perfect for foreclosures, bankruptcies, etc. Customer service is great from start to finish and the price can’t be beat!"
Craig Lesok, Lesok Law
"We have many clients who have always used server-based software who have been contemplating going to a cloud solution. Because of the flexibility of Actionstep, and the depth of front and back-office flexibility, we have successfully migrated firms to Actionstep. The workflow and automation features have proven to be an important factor for our clients when it comes to increasing efficiency and profitability."
Affinity Consulting Group