Actionstep & Kenect Integration (two way text messaging)

Kenect is an industry leading texting platform that allows companies to send and receive texts, attachments, web leads, and more in one unified inbox. Kenect enables law firms to manage all of their inbound and outbound texting through their main business number.

Actionstep integrates with Kenect because we know texting is often the preferred communication method for law firm clients. This integration allows for two-way text communication between firms and their clients. Keep track of every text communication that has been sent and received in Actionstep, where all your other client information and communications are stored. Texts can be sent from a computer or mobile and you also have the option to set up text message templates and set texts to automatically send on a step change in Actionstep.

  • Copies of text messages sent and received appear on the relevant matter and designated views in Actionstep.
  • Maintain a complete record of all client communications in one place.
  • Text templates help firms keep client communications consistent and efficient.
  • Automate standard communications by setting pre-defined texts to send on a step change.

Find out more in our user guide.

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